Shipping policy
Shipping Policy
Overview
At Yasignerket, we sell art-related products, including artistic accessories, wall art, painting supplies, fine art tools, theatrical accessories, cinematic makeup products, and other creative materials.
This Shipping Policy explains how orders are processed, shipped, and delivered.
Order Processing Time
Orders are usually processed within 1–3 business days after payment confirmation.
Processing time may take longer during busy seasons, holidays, promotional periods, or if additional order verification is required.
Please note that processing time is separate from shipping time.
Shipping Time
Estimated delivery times may vary depending on the destination, shipping carrier, product availability, and customs procedures.
Delivery times shown at checkout are estimates only and are not guaranteed.
We are not responsible for delays caused by:
- Shipping carriers
- Customs clearance
- Incorrect shipping information
- Weather conditions
- Public holidays
- Events outside our control
Shipping Rates
Shipping fees, if applicable, will be calculated and displayed at checkout before you complete your purchase.
Shipping rates may vary depending on:
- Delivery destination
- Product size
- Product weight
- Shipping method
- Carrier fees
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Yasignerket is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information.
If you notice an error in your shipping address, please contact us immediately at:
support@yasignerket.com
We will do our best to assist you, but we cannot guarantee changes after the order has been processed or shipped.
International Shipping
We may offer international shipping depending on the destination and available shipping options.
International orders may be subject to customs duties, import taxes, VAT, or other fees charged by the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping fee unless clearly stated otherwise.
Yasignerket is not responsible for customs delays, import restrictions, or additional fees required by local authorities.
Lost, Delayed, or Damaged Packages
If your order is delayed, lost, or arrives damaged, please contact us at:
support@yasignerket.com
Please include:
- Your order number
- Your full name
- The shipping address used at checkout
- Photos of the damaged product or package, if applicable
- Any tracking information available
We will review the issue and help determine the appropriate next step.
Damaged or Incorrect Items
Please inspect your order as soon as you receive it.
If you receive a damaged, defective, incomplete, or incorrect item, contact us immediately at:
support@yasignerket.com
If the issue is confirmed, we may offer a replacement, store credit, or full refund depending on the case and product availability.
Products That Require Special Handling
Some products, such as framed artwork, fragile art pieces, painting supplies, theatrical accessories, or cinematic makeup products, may require special packaging or handling.
Because of this, processing or shipping times may vary depending on the nature of the item.
Non-Delivery Due to Customer Error
If an order is returned to us because of an incorrect address, failed delivery attempt, refusal to receive the package, or failure to collect the package from the carrier, the customer may be responsible for any additional shipping costs.
Refunds may not be issued for shipping fees in these cases.
Contact Us
For any questions about shipping or delivery, please contact us at:
Yasignerket
support@yasignerket.com